Question: How Do I Book A Virgin Engineer?

How do I get a Virgin Media engineer out?

You can cancel your technician appointment by signing in to your My Virgin Media account.

Once you’re signed in you’ll see your appointment details on your account dashboard and an option to cancel.

Click on that and follow the steps.

Should you need to cancel an upcoming QuickStart delivery or installation contact us..

Do you have to pay for a virgin engineer?

Whether it’s your Virgin Media broadband, TV or home phone, we’ll send along one of our lovely engineers to repair and replace your kit, at no extra cost*. … It’s all part of the Virgin Media service, and that’s why we won’t charge you a penny.

How quickly can I get Internet installed?

If there’s already a working line at your new place, it’ll get going in a couple of days; but getting a new one installed could take two weeks.

Are calls to Virgin Media 150 free?

Give us a call by dialling 150 for free from your Virgin Media home phone or on 0345 454 1111 from any other phone (call charges apply).

How is Internet installed?

First, your internet service provider sends a data signal through the coaxial cable, or coax cable, into your home—specifically, to your modem. The modem then uses an Ethernet cable to connect to your computer or router, which is what gives you access to high-speed internet.

How do I fix my virgin WiFi?

Top tips to improve WiFi Top tips to improve WiFiFind the best place for the Hub making sure it’s kept out in the open and in the upright position.Reboot the Hub by turning it on and off again.More items…

How do you get a good deal with a virgin?

14 top Virgin haggling tipsDo a channel audit. … Timing is crucial. … Benchmark the best deal. … If it’s the TV you want, tell ’em you’re happy with Freeview. … Get through to the retentions department. … Use charm, chutzpah, cheek… and a smile. … Use the phrases that pay.More items…•

Can’t connect to Virgin WiFi?

Why can’t I connect to the WiFi hotspots?Is your device’s WiFi turned on? Double check your device’s settings has WiFi switched on.Check your Virgin Media WiFi hotspots account status. Go to the Connect app’s Settings menu. … Check the app is set up correctly (iPhone, iPad and iPod Touch only)

Do Virgin Media do deals for existing customers?

Rewarding existing customers Virgin Media is also offering existing customers a number of upgrades to their packages, at no extra cost.

Is Virgin Media expensive?

Cost. Virgin Media is among the more expensive providers. It comes at a similar price point to Sky for most comparable services, and it usually costs more than ‘value providers’, such as TalkTalk and Plusnet. However, for the broadband speed you get, Virgin Media actually represents good value.

Can I install Virgin broadband myself?

How quickly can I get broadband installed in my new home with QuickStart? If your home is QuickStart ready, you can have your kit delivered and installed in 4 days. If you’re moving into a property with an active Virgin Media account that isn’t your own, delivery may take up to 14 days while we close that account.

Can I change my virgin installation date?

The details of your installation appointment are displayed at the top right of the screen. If you want to change this time, just click on the Reschedule link (circled above), and as long as it’s not within 24 hours of your original order date, you can arrange your technician visit for another time.

What do I do if my virgin Internet is not working?

Head to the dedicated Service Status webpage here: my.virginmedia.com/faults/service-status. Sign in with your Virgin Media account details and you can run tests on your system. You can also use the service to book an engineer if the problem turns out to be with your system locally.

How long does it take for a virgin engineer to come out?

30 minutes to 2 hoursOn your installation day, your engineer will arrive in a Virgin Media van and be carrying ID, so they’ll will be easy to spot. NOTE: It usually takes from 30 minutes to 2 hours for an engineer to set up your services, depending on your home and what you’ve ordered.

Can I downgrade my virgin package?

One easy way to cut your bill is to trim down your Virgin Media package. You may be paying for things that you don’t actually need, particularly when it comes to the TV side. … To downgrade, ring 150 from your Virgin Media phone or mobile, Alternatively, you can call 0345 454 1111 from any other phone.

Why does broadband take 10 days to settle down?

It happens because we run tests to make sure you get the best possible speeds and connection in the long term. This process can take up to ten days. Please keep your BT Hub turned on all the time so we can keep working on the line and give you the best possible service.

Why is Virgin Internet so fast?

Virgin Media Broadband review: Coverage Virgin is able to offer faster speeds than most rivals because it operates its own fibre network. A few years ago, this was concentrated in major cities, but the company has been expanding aggressively and around 60% of the country can now get Virgin fibre services.

How long does Virgin take to install?

We estimate a maximum of 40 minutes for a Fibre installation and up to 1 hour 15 minutes for a Fibre, TV and phone installation.

Do Virgin Media have to dig up my drive?

virgin won’t and don’t install under driveways that are tarmaced or paved. it’s only ever dig into loose ground and covered.

Do Virgin Media engineers work weekends?

Weekend work, long days in winter, upper management. … Virgin Media is a good place to work overall, it offers a good work to life balance and the pay is generous considering only GCSEs are required to do the job.

Can I install my own internet?

Yes, you can install your own Internet. Just follow these internet installation tips and take it one wire and one number at a time.